1. Do you offer international shipping?
We offer free shipping to most countries when orders are over €60.
2. How long does it take for my order to be shipped?
We offer free shipping to most countries. Delivery time = Process time ( order preparation )+ Shipping time.
(1) Free Shipping: to most countries including Germany and Spain.
• Carrier: DPD or EMS
• Cost: Free when order over €60
• Process Time: 1-2 weeks
• Shipping Time:
• DPD: 2 Weeks - Most normal size and weight products
• EMS: 2-4 Weeks - Big size but light products
Please note: The above information is for reference only. For the same country, the shipping time varies from region to region. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
(2) Fast Shipping:
• Carrier: DHL/DPD
• Cost: €10 - €200 (Shipping costs vary depending on the number of products)
• Process Time: 1-3 days
• Shipping Time:
2-5 days: Germany
3-7 days: France, Spain, Italy, Nertherlands, Belgium, Poland, Sweden, Austria
6-10 days: Other European countries
Corresponding products: Specified products (For details, please refer to SKU information of each product page)
Note: Tariff-free
(3) Fast Shipping: only available to Norway, Iceland, Cyprus, Puerto Rico, Alaska and Hawaii.
• Carrier: UPS/DHL Express/Fedex
• Cost: €100 per piece
• Process Time: 1-2 weeks
• Shipping Time: 5-7 days.
In most cases, we will process and arrange shipment within 2-10 working days after receiving your order. Shipping time is 2-5 weeks, for the same country, shipping time varies from region to region.
• If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected]
>> Please see our Shipping Policy for more details.
3. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.
4. How do I cancel an order?
You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
5. What should I do if my package is damaged during transit?
Products received with broken glass, dented shades or frames are not considered defective and cannot be returned. In this case, we will replace the glass or shades at no additional charge. If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.
6. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
7. Can the lamp dimmable?
If the lamp uses bulb such as E27, E14, G9 and so on, you can choose a dimmable bulb, so that the lamp will be dimmable with your dimmable system. But if you don't have a dimmable system at home, please enquire us and we will customize the lamp for you.For the lamp with LED-chip, you are not able to change the light source inside, and mostly, we will offer warm light, cool light and dimmable version. If there is no dimmable version at the product page, please enquire us. We can make all lamps dimmable. If you have this need, don't hesitate to enquire us.
8. Can I have a longer cable?
We offer 150cm cable for most lamps. If you want a longer cable (within 800cm), please make a note when you place the order, we will extend the cable for free.
9. Does The Voltage Required By The Product I Purchased Match The Country Where I Am Located?
The voltage of our products will be adjusted according to your country as shown below.
110V-120V: USA, Canada, Mexico, Brazil, Japan.
220V-240V: UK, Australia, France, Netherlands, Italy, Germany, Spain, Norway, Ireland, Greece, Portugal, New Zealand, Belgium, South Africa, Egypt, Chile, Denmark, Singapore, Sweden, Israel, Switzerland.
